Last updated 18 August 2026
Refund & Cancellation Policy
How cancellations, refunds and failed-transaction reversals are handled across every Ruzave service.
1. Cancelling a booking
Cancel from Dashboard → My Bookings. The refundable amount, supplier cancellation charge and Ruzave convenience fee are shown before you confirm; the quote is binding once accepted.
2. Flights
Airline cancellation and no-show charges apply as per the fare rules of the ticket. Statutory taxes are refunded on most fare types even when the base fare is non-refundable.
3. Buses and hotels
Bus cancellation charges typically range from 10% to 100% of the fare depending on how close to departure you cancel. Hotel refunds follow the property's free-cancellation window shown on the booking page.
4. Recharges and bill payments
Successful recharges and bill payments are final and cannot be cancelled. If the operator rejects the request, the amount is auto-reversed to the source within 24 hours, or up to 7 working days for bank refunds.
5. Refund timelines
Ruzave Wallet: instant. UPI and debit/credit card: 5-7 working days after the supplier releases the amount. Net banking: up to 10 working days.
6. Disputes
Raise a refund dispute within 60 days of the transaction from Help & Support with the transaction ID. We acknowledge within 48 hours and resolve most cases within 15 working days.
Questions about this policy? Write to legal@ruzave.in. This document is a template and should be reviewed by your legal counsel before ruzave.in goes live.